July 4, 2009
[Photo by Slava]
A few years back a friend of mine introduced me to one of her friends and I have never forgotten him since. Not because he made a good impression on me, but because of his “dead fish” handshake.
It sounds like an odd image to associate with someone, but I will never forget that [...]
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July 1, 2009
[Photo Seattle Municipal Archives]
A new venture has recently begun in my workplace. The Customer Experience Blog.
I work in a large telecommunications company with thousands of employees. One of the company goals, losely termed here so as to not give the company name away, is to provide the best customer experience possible. Recently an initiative was [...]
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